Privacy Policy and Terms of Use

Please read the Privacy Policy carefully.

This Privacy Policy is a material part of the contractual agreement between you and Delhi IVF and Fertility Centre (DIFC) which you agreed to when you created an account with us or otherwise used our Website. This Policy describes the ways we or our vendors collect, protect, use and store your personal information. You accept this Privacy Policy when you use our products and services on our website, on a mobile device or through any other means (Collectively the “Services”). If you do not agree to this Privacy Policy or our Terms of Use, do not use the DIFC App or delhi-ivf.com or any of the services.

Changes to the Privacy Policy.

We may amend this Privacy Policy as and when required and such amendments shall become effective once we have posted a revised copy to this website or DIFC App and you will be deemed to have agreed to it if you continue to use our Website or DIFC App post that date. If we make what we consider to be considerable changes to this Policy, we will alert you through a notice on the DIFC App, on our Website, through an email, or through some other reasonable mechanism. Regardless of whether you receive such a notice, you will be bound by any revisions to the Policy and it is your responsibility to read and understand any new terms of this Policy.

Your privacy is important to us and, as described in this Privacy Policy, we have designed the Services to protect information about you from unauthorized disclosure to others. This Privacy Policy explains how we collect, use and, in certain circumstances, share your personally identifying information. Please read this Privacy Policy carefully, and if you have any questions, feel free to contact us. Through the use of the Services, you may encounter information from or links to other sites. We are not responsible for the privacy policies of other sites. Please review those sites for their own privacy policies.

What We Collect

INFORMATION PROVIDED BY YOU

DIFC gives you a number of options regarding what information you will provide us:

• When you register to create an account with DIFC (whether through DIFC App or website);
• When you participate on a Community Group or other communication mechanism; and
• When you update a DIFC App or the Website with information relevant to your fertility or menstrual cycle or pregnancy,

When you register with DIFC you will submit a variety of information about yourself (such as gender, age, birth date, email address, mobile phone number) and as you use the DIFC App you may submit a variety of other information (such as menstrual cycle, weight, temperature, occupation, hobbies, interests, pincode, locality, etc.). You may also choose to provide us with access to certain personal information stored by third parties including social media sites (such as Facebook and Twitter). The information we have access is controlled by your privacy settings and your authorization. You may (and may be required to) share information about or give us access to additional third-party websites or services. In addition to information about yourself, it may be possible for you to submit other content (“Content”), such as photos and other media, each of which you present through technology available through the Services, including but not limited to our forum. It is entirely up to you whether you want to submit this additional information, and whether you would like to make it available to others – although information you share on the forum will automatically be shared with others, including users of the app and others on the internet. However, DIFC has no responsibility for how people you allow to view your Content (or the public if you make any information available to the public or post on the Forum) use that material, or to whom they may forward it.

Finally, we may use information that you include in emails or other communication methods to us to assist us in providing the Service, and we may publish that information on an anonymous basis. In addition, the text of any posting on any one of the forums, bulletin boards, or other similar publically accessible systems offered by DIFC (including any marketplace or services) becomes the property of DIFC, and may be republished by DIFC in its sole discretion and will be made available to other people through the internet. In each case, we will collect and record the information you have provided.

INFORMATION WE COLLECT FROM OTHER SOURCES

Other than names and email addresses provided at your discretion, we don’t generally require you to give us any “Personally Identifying Information” about yourself, although of course, all the information about your health is extremely private. Furthermore, when you use one of the DIFC Apps, we may record information regarding the use of that App, including your cell phone number, and if such facilities are enabled on your cell phone, your location and similar information.

Finally, in order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of the app or website or wearable, including information about users accessing the Website or using the DIFC App, such as Internet protocol addresses, browser type, browser language, referring / exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time (“Activity Information”).

When you visit the DIFC app or website, we may also store information based on your usage history. This includes, but is not limited to, details of your transactions, content you viewed, click stream information, and cookies that may uniquely identify your browser or your account. We use various technologies to collect and store information which may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with the services we may offer to our partners, such as advertising services or DIFC features that may appear on other sites and in any other manner that we deem necessary for our business purposes.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. You may (and may be required to) share information about or give us access to additional third-party websites or services. Should you do so, you agree that DIFC may collect, store and use this information in ways consistent with this Privacy Policy. By using the Service, you consent to our retaining all the above-described information indefinitely.

How We Use/Share Your Information

WE DO NOT RENT OR SELL YOUR PERSONAL INFORMATION TO ANY THIRD PARTIES. WE DON’T SHARE YOUR INFORMATION (OTHER THAN FORUM POSTS) TO SOCIAL NETWORKS OR OTHER PUBLIC OR SEMI-PUBLIC PLACES UNLESS INSTRUCTED BY YOU TO DO SO. However, we may share your personal information with third parties in an aggregate and anonymous format combined with the information we collect from other users.

We share your personal information with employees, affiliates, vendors, partners and third parties as required to offer the Services. This includes, but is not limited to, processing transactions, maintaining your account, responding to court orders and legal investigations, for litigation purposes, complying with audits or other investigations, and reporting to credit bureaus.

We may share your personal information as necessary in order for DIFC to provide you Services, and possibly to tell you about products and services of interest to you. We also may decide to share your information for joint marketing purposes with other companies.

We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity.

We do not sell or rent your “Personally Identifiable Information” to any third party without your express approval except: as reasonably necessary to fulfill your service request, to third-party fulfillment houses, customer support, billing and credit verification services, and the like; to comply with tax and other applicable law; as otherwise expressly permitted by this Privacy Policy or DIFC’s Terms of Use or as otherwise authorized by you. DIFC does not guarantee the security of any of your private transmissions against unauthorized or unlawful interception or access by third parties.

We make your profile available to other users according to the privacy settings you set for yourself as part of your profile. Your user name will be identified to us and to any recipient of messages you send through the Services including on forums. We also use your name, email address and other information on our system to notify you of new product releases, service notifications, and to solicit your feedback and input. In the event that we decide to allow you to submit other information about yourself, the availability of that information to other users will also be controlled by privacy settings you may set for yourself.

You understand and agree that we may access, preserve, and disclose any information we may have about you and the contents of your account if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to avoid liability, to comply with legal processes, such as a search warrant, subpoena, statute, or court order, or to protect our rights and property, or that of our affiliates or the public. DIFC is not required to question or contest the validity of any search warrant, subpoena or other similar governmental requests that it receives. DIFC may maintain copies of your content indefinitely, even after you terminate your account.

We also use non-Personally Identifiable Information and certain technical information about your computer and/or smartphone and your access of the Services (including your Internet protocol address) in order to operate, maintain and manage the Services. DIFC may disclose that kind of information to its partners in order to provide the Services, resolve service problems and correct errors in the Services, to communicate with you about the Services, to provide you with promotional information in connection with the Services, and to enhance your experience on the Services. However, we do not give our partners an independent right to share this information. Due to our contractual obligations with these third parties and the need to share information to deliver and support the Services, however, we cannot provide you with the opportunity to opt-out of sharing information (whether Personally Identifiable Information or other information) with these third parties. DIFC, certain of its partners, and each of their contractors and employees may view the content that you upload to the Services in order to provide the Services and otherwise perform the tasks set forth in this Privacy Policy.

We may use this information to verify your identity, verify your address, or manage risk. We may also use information to perform and improve our Services, contact you, conduct research, and provide anonymous reporting for medical research. For example, we may use the information to provide customer service and support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services and recommendations, reduce risk to all parties involved in our transactions, and verify the accuracy of information.

We may use the information to deliver targeted marketing, products, or service update notices, and promotional offers based on your communication preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising. We may also do so in order to improve our prediction methodologies and algorithms.

Controlling Your Personal Information

Be advised that if you send messages or post material on or forums or elsewhere containing personal information, that information may be collected and used by others. The Services provide a number of tools that you can use to control the availability of your profile and other personal information, but forum posts will be available to the general public. You can edit your profile and other information at any time through each of the DIFC Apps and/or the Website.

You can terminate your account at any time which will remove your profile and other personal information from view. DIFC, however, may (but is not obligated to) keep information about you that is on its system following your termination and your forum posts will continue to be available online.

Transfer of Information

We reserve the right to transfer your personal information in the event of a transfer of ownership of DIFC or the acquisition of substantially all the assets of DIFC related to the business which collected such information, such as acquisition by or merger with another company (including an acquisition of less than all of the assets of DIFC). In such an event, DIFC will notify users who have provided email addresses when information about those users is transferred and becomes subject to a different privacy policy.

Others’ Information

You may decide to provide us with another person’s email address so that person may be invited to join DIFC or so that we may facilitate your communication with other people through the Services. You may also provide us with another person’s contact information for purposes of delivering information through the DIFC Apps. We use this information to contact and, if necessary, remind that person that he or she has been invited to join DIFC or received content through one of the DIFC Apps. All invitees are provided with the option not to receive further invitations from DIFC. We may disclose such information if required to do so in order to comply with the legal process, as described above.

Third Party Content

DIFC may use information derived from your use of the System to determine what content we believe may be of interest to you, including content from the providers of goods and services that you may be able to purchase through the System or otherwise (who may pay us to show you such content). We do not provide any personally identifiable information to third-party content providers. Note, however, that if a third party content provider asks us to show content to users with certain characteristics (for example, women ages 18-24) or a segment of that group (for example, women ages 18-24 who have indicated they are trying to conceive) and you respond to that content or click on links embedded in that content, the third-party content provider may conclude that you have the characteristics of the audience that they are trying to reach. DIFC does not have access to or control over cookies, web beacons, or other technologies that third parties who have asked us to show you content may use, and the privacy practices of these third parties are not covered by this privacy policy. Please contact these companies directly for information on their data collection and privacy practices.

Cookies

The Service sends “cookies” to your computer or smartphone when you access the Website or use one of the DIFC Apps and the Services use such cookies as described here. The Services uses cookies to improve the quality of our service, make recommendations, and make the Services easier to use for our members. A cookie is a small text file recorded on your hard drive or smartphone that identifies you as a unique user and contains certain information about your particular login session and/or your use of the Services.

Use of Information

The Services may contain links to other websites, and content in the DIFC Apps may be hosted by other websites. These other sites maintain their own policies regarding cookies and the collection and use of personal information. It is up to you to review those policies yourself.

Security

We use industry standard security measures to protect your information so that it is not made available to unauthorized parties. If you have any questions regarding which measures and techniques we use, feel free to contact us. We store and process your information maintaining physical, electronic and procedural safeguards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings, and we authorize access to personal information only for those employees who require it to fulfill the responsibilities of their jobs.

Additional Questions

Again, feel free to contact us by sending an email to newquery@delhi-ivf.com, any time, if you have further questions about DIFC or this Privacy Policy.